Frequently Asked Questions
Which destinations can I explore?
Paris, Lisbon, and Prague. We curate walking journeys, culinary discoveries, private museum visits, and cultural encounters that unfold each city's story. Experiences in additional destinations are coming soon.
What are your cancellation arrangements?
We offer flexible cancellation with a full refund when you cancel up to 48 hours prior to your journey's start time. Specific terms may vary by experience - please consult each tour's details. Cancellations can be arranged through your booking confirmation or by reaching our Tour Concierge directly.
How do I reserve my journey?
Reserve seamlessly through our website: select your preferred experience, choose your ideal date and time, and complete your booking. You'll receive an immediate confirmation with all the essential details. For personalized arrangements or assistance, our Tour Concierge is ready to craft your perfect itinerary.
What is included in each journey?
Every journey includes a knowledgeable local guide who brings the city's stories to life, along with carefully curated itineraries designed to reveal each destination's character. Many experiences feature skip-the-line access, exclusive tastings, museum entry, or private transfers - details are thoughtfully presented on each experience page.
How long are your journeys?
Our experiences are designed to unfold at their own pace, typically ranging from two to five hours. Some journeys span a full day, while others capture the essence of a neighborhood in a focused morning or afternoon. Multi-day experiences are also available. Each experience's duration is clearly noted on its description page.
What types of experiences do you offer?
We offer a diverse collection of journeys: walking tours that reveal hidden corners, culinary experiences that celebrate local flavors, private visits to museums and landmarks, and cultural encounters that deepen your connection to each city. Choose from intimate small-group experiences (limited to 20 guests) or private journeys tailored to your interests.
How can I reach your Tour Concierge?
Our Tour Concierge is available to assist you at support@onejourneytours.com or by calling +44 (0) 7397906874. We're delighted to help Monday through Friday, 9:00 to 22:00, and can arrange seamless bookings, insider timings, and personalized touches for your journey.
Are your journeys suitable for families?
Many of our experiences welcome families and create memorable moments for travelers of all ages. We recommend reviewing each journey's details for specific age considerations. Some experiences may require advance notice for special events or religious observances - our Tour Concierge can guide you in selecting the perfect family-friendly itinerary.
