Question 1

What is included in a One Journey tour?

Accepted Answer

All One Journey tours include a knowledgeable local guide, carefully curated itineraries, and insider access to key attractions. Some tours also include skip-the-line tickets to popular attractions, tastings, or other special experiences as specified in the tour description.

Question 2

What is your cancellation policy?

Accepted Answer

Most of our tours offer free cancellation up to 48 hours before the start time. Check the specific tour details for exact cancellation terms. If you need to cancel, you can do so through your booking confirmation email or by contacting our customer support team.

Question 3

How long are your tours?

Accepted Answer

Our tour durations vary by experience, typically ranging from 2 to 5 hours. The exact duration is listed on each tour's description page. We offer everything from quick highlight tours to comprehensive full-day experiences.

Question 4

Are your tours suitable for children?

Accepted Answer

Many of our tours are family-friendly and suitable for children. Look for the 'Family Friendly' indicator on our tour descriptions. We recommend checking the tour details for any age-specific information or restrictions.

Question 5

How do I book a tour?

Accepted Answer

You can book directly through our website by selecting your desired tour, choosing your preferred date and time, and completing the booking process. You'll receive an immediate confirmation email with all the details you need.

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